PROBLEMS GETTING AN APPOINTMENT?
De Parys Medical Centre provides over 14,500 patients with their primary healthcare needs. We know from time to time that getting an appointment at a time you really want is not possible. If only 3% of our patients visit or contact us on any day, that is over 400 patient encounters for us to manage.
The De Parys Team are committed to making improvements to the patient experience, and we are always looking at ways to improve your chances of getting the right service at the right time.
We have therefore prepared the following as a guide to being more successful getting what you need; you may wish to give them a try.
Ask to be seen at Bromham Surgery
Generally appointments at our Bromham branch are easier to book. Of course it will not suit everyone, but there is free parking. You don’t need to live in Bromham to be seen here. Most of our Doctors hold a surgery there once per week, and we run nurse clinics every day. If demand increases for appointments in Bromham we will make more appointments available there.
Early weekday morning or Saturday morning clinics
Every Wednesday and Thursday morning from 7 to 8am doctors operate early surgeries - ideal for those who have difficulty getting appointments during normal working hours. Doctors hold surgeries on some Saturday mornings too.
PLEASE NOTE: The surgery is not open for any other business at these times.
Ask for a telephone appointment
Telephone appointments prove a popular alternative to consultations, as it saves time for you and us. Doctors are able to write prescriptions, discuss any test results you have had, and of course give any other medical advice. They may be able to agree to write Fitness to Work notes in some circumstances.
Our prescribing nurse team can also ring you and give advice and write prescriptions for your collection.
Use the online appointment booking service
Some appointments can be booked on line. To register for this service please go to the online service
Be prepared to see any doctor
Your usual doctor may get booked up some way ahead; there may be earlier appointments available with other doctors.
Ask to see a Minor Illness Nurse
A minor illness nurse is trained to make diagnoses, issue prescriptions, or make referrals to other doctors where necessary. We have 3 minor illness nurses. If you call requesting assistance with a minor illness nurse they will call back later in the day to advise or offer an appointment.
Choose your time to call
Each morning at 8am a number of appointments become available for that day. They do fill early, and you may have to be patient on the phone. If you can’t get the appointment with the doctor you want, consider asking for a telephone appointment.
If you are calling about requests other than appointments (eg test results), it is better to call after 12 noon.
Remember to let us know if you need to cancel
If you are not going to able to make an appointment it is essential you let us know as soon as possible, there will always be someone else needing that appointment. Appointments were lost because of patients who do not attend are probably many more than you imagine, at over 200 per month on average. Click here to book/cancel your appointment
Finally, tell us what you think about the surgery. This can be done quickly by filling in our online survey