De Parys Medical CentreTel: 01234 350022
Bromham SurgeryTel: 01234 826505
De Parys surgery is pleased to offer some extended hours appointments outside of the normal surgery opening hours.
Thursdays 7.00 - 8.00am
Some Saturday mornings
All by appointment only.
Please call the appointments line on 01234 351022 for further information.
You can book and cancel appointments ONLINE (please see the "Online Services" tab)
Please register for online access please bring proof of ID (eg passport/driving licence and utilities bill) to Reception.
All consultations are by appointment. The receptionist will offer you the next available appointment, but please let her know if the problem is urgent.
Urgent cases will be offered an appointment or a telephone consultation; however this may not be with the doctor of your choice, and may be with a specialist minor illness nurse.
When calling to make an appointment for a minor illness, we operate a nurse call-back process known as telephone triage.
Your details will be taken and one of our specialist nurses will call you back to discuss your care.
The nurse can assess whether you need to come to the surgery to see a nurse or a doctor, or whether advice can be given over the telephone. The nurse can provide advice on self care management with over-the-counter medicines, or a prescription.
We have trialled this process over many months and it has proved successful, in that many trips to the surgery have been avoided, and more patients have had access to urgent care each day.
When you call to ask for an appointment please help the receptionists and nurse by giving brief details and your contact number.
If you cannot keep your appointment, as a matter of courtesy, please let the receptionist know as soon as possible – there is always another patient wanting to take advantage of your cancellation.
When our branch surgery in Bromham is closed the telephone calls are transferred to De Parys Avenue. To avoid any confusion please make the receptionist aware at which surgery you want to make an appointment.
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or it may be more appropriate to send a nurse, or indeed arrange a hospital admission.
Home visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
De Parys Medical Centre provides over 14,500 patients with their primary healthcare needs. We know from time to time that getting an appointment at a time you really want is not possible. If only 3% of our patients visit or contact us on any day, that is over 400 patient encounters for us to manage.
The De Parys Team are committed to making improvements to the patient experience, and we are always looking at ways to improve your chances of getting the right service at the right time.
We have therefore prepared the following as a guide to being more successful getting what you need; you may wish to give them a try.
Generally appointments at our Bromham branch are easier to book. Of course it will not suit everyone, but there is free parking. You don’t need to live in Bromham to be seen here. Most of our Doctors hold a surgery there once per week, and we run nurse clinics every day. If demand increases for appointments in Bromham we will make more appointments available there.
Every Wednesday and Thursday morning from 7 to 8am doctors operate early surgeries - ideal for those who have difficulty getting appointments during normal working hours. Doctors hold surgeries on some Saturday mornings too.
PLEASE NOTE: The surgery is not open for any other business at these times.
Telephone appointments prove a popular alternative to consultations, as it saves time for you and us. Doctors are able to write prescriptions, discuss any test results you have had, and of course give any other medical advice. They may be able to agree to write Fitness to Work notes in some circumstances.
Our prescribing nurse team can also ring you and give advice and write prescriptions for your collection.
Some appointments can be booked on line. To register for this service please go to the online service
Your usual doctor may get booked up some way ahead; there may be earlier appointments available with other doctors.
A minor illness nurse is trained to make diagnoses, issue prescriptions, or make referrals to other doctors where necessary. We have 3 minor illness nurses. If you call requesting assistance with a minor illness nurse they will call back later in the day to advise or offer an appointment.
Each morning at 8am a number of appointments become available for that day. They do fill early, and you may have to be patient on the phone. If you can’t get the appointment with the doctor you want, consider asking for a telephone appointment.
If you are calling about requests other than appointments (eg test results), it is better to call after 12 noon.
If you are not going to able to make an appointment it is essential you let us know as soon as possible, there will always be someone else needing that appointment. Appointments were lost because of patients who do not attend are probably many more than you imagine, at over 200 per month on average. Click here to book/cancel your appointment
Finally, tell us what you think about the surgery. This can be done quickly by filling in our online survey
Copyright 2006 - 2018 My Surgery Website | Privacy & Usage | Edit | Staff Home | Site Map | Accessibility | Site T&C's | Service T&C's