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We hope you will not have cause to complain, but if you do, we prefer you to contact the Practice Manager, Carolyn Boyd, in the first instance. Many complaints can be resolved quickly, easily and informally.

If your complaint cannot be resolved informally, we have a published complaints procedure which can be viewed by clicking the link below, or alternatively contact the Practice Manager on 01234 355022.

We maintain anonymous records of all complaints (informal and formal) to enable us to identify any common themes and to learn from the experiences patients feed back to us.

Patient Complaints Leaflet

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website